Connect ARPU to your BigCommerce store

With just a few clicks, you’ll be up and running. Follow the directions below to create an account with ARPU and connect it to BigCommerce and ReCharge:

  1. Create an ARPU account.
  2. Click the Account tab.
  3. Connect ARPU with your BigCommerce account and follow the prompts on the screen.
  4. Connect ARPU with your ReCharge account and follow the prompts on the screen.

Now that you've got ARPU set up to work with BigCommerce and ReCharge, you need to adjust a few more settings to make sure ARPU emails match your brand.

 

Configure your brand settings

Brand settings will apply to the upcoming order notification emails as well as to checkout and delay pages customers will visit when clicking links in your ARPU generated emails.

  1. Click the Settings tab in your ARPU account.
  2. Click Brand Settings.
  3. Add your brand’s logo and specify branding colors.
  4. (optional) - Add your social media links.

If you have experience with CSS and would like to include custom styles to support your branding efforts, there's a field at the bottom of this screen where you can add those styles.

The CSS styles defined here will be included in your email template, checkout page, thank you page, and delay flow.

 

Configure your email settings

These settings will control the From and Reply addresses of the emails ARPU sends to your customers. 

  1. Click the Settings tab in your ARPU account
  2. Click Email Templates.
  3. Click ‘Configure Settings’ next to ‘Default Email Setting for templates’.
  4. Update the information here and hit ‘Save Changes’. 

Once this is complete, let us know so that we can verify your sending address with our email service provider.

 

Set up your email template

If you have an existing ReCharge upcoming order email design that you would like to use follow these steps:

  1. In the ReCharge Dashboard, click the wrench icon and select Notifications.
  2. Click on the Upcoming charge.
  3. Copy the entire message in the Email message textbox.
  4. Click the Settings tab in your ARPU account.
  5. Click on Email Templates.
  6. Click ‘Create Email Template’.

If you have a developer familiar with HTML, follow the prompts on the page to add the variables and enable the ARPU features into your email. Otherwise, you can contact ARPU who can help you get everything set up correctly.

If you don't have an existing ReCharge upcoming order email design to migrate over, ARPU can provide a free upcoming order email template. Just contact us and we'll finalize your design in 1-3 business days. 

 

Configure your delay settings

If you’d like to allow your customers to delay their orders through the upcoming shipment notification emails:

  1. Make sure you have the {{ delay_shipment_link }} (to include a link that allows subscribers to view their options for delaying) or {{ delay_block }} (to include delay buttons in the email) variable embedded into your upcoming order email. If you have a developer familiar with HTML, follow the prompts on the page to add the variables to enable the ARPU features into your email. Otherwise, contact the ARPU team who will help you get it set up.
  2. Click on the Settings tab.
  3. Click on Delay Settings.
  4. To turn on the delay feature, toggle Delay Flow Enabled so that it is active.
  5. Follow the on-page instructions to customize the copy, delay durations, and if you want to enable the calendar pop-up module that allows your customers to select their own renewal date.

 

Configure your default campaign

  1. Click on the Campaigns tab.
  2. Click ‘Configure’ to the right of the Default campaign.
  3. Select products to offer to your subscribers as one time purchases by clicking the Filter Products field.
  4. Once your products are added, you have the option to provide a discount for your subscribers by using the discount drop-down.
  5. Make sure you’ve selected the email template you’d like to use from the dropdown.
  6. Click Save.